No Metal BackPlane/Pad in Summit M Acrylic Kit "BP-WBCPUM-DRGB"

Question

The Summit M kit is not compatible with the BackPlane included on my ASRock B550M-ITX/ac motherboard. There is a picture of your backplane on the Summit M product webpage but the parts were not included in my kit.

Should a backplane have been included or can I purchase a backplane and backpad separately?

Best Regards,

Gary

Answer 1

Hello Gary,

Sorry to hear that.

Would you send the receipt and the label of this water block to following email address? And the photo of the water block you received too. We will check and reply to you.
shopservice@bitspower.com.tw