asked in Technical problem by
Update: It was a product defect, the impellers board solder joints became broken and therefore the impeller wasnt able to spin.

Built a new water cooling right with the Sorbet kit.  Turn on the power supply with the supplied jumper.

The pump will turn on for about 1 second then turn off.

Tried with varying levels of fill (1/2, 2/3, and full)

Tried High flow jumper

Tried Low Flow jumper

Checked all connections, all cables secure.

Using a Seasonic with a hybrid mode, tried with and without the hybrid mode.

Is this indicitive of a pump failure?

1 Answer

answered by (109k points)
Dear Customer,

Sorry to hear that.
Would you send us a video or pictures to show how you connect the pump to the power supply? Here is our email address.
Also, please send us the receipt for this kit, thank you.