About shipping and expected arrival date

Question

Order ID # 2021120213
I would like to ask about

Will you receive an email with information such as the shipping start date, estimated arrival date, and shipping company?

I was able to confirm that it was shipped from my account, but I did not receive any email after ordering, so I inquired for confirmation.

Answer 1

Dear Customer,

The order has been shipped on the 27th Dec.
Also, we sent the email about the tracking number.
Maybe you can find it in your junk box.
We re-sent the email to you again, please check, thank you.