Pump warranty support

Question

I'm using translation software, so I'm sorry that the sentences are difficult to understand.

It seems that the pump of the product purchased with the following order details has broken down and the coolant has almost stopped flowing.

Is it possible to cover the warranty period?

Order ID      #2020070071

Product Name  Bitspower Touchaqua Sedna O11D for LIAN LI O11 DYNAMIC (front)-PWM

Answer 1

Dear Customer,

Sorry to hear that.
Would you send us the photos or video to show the problem?
Which coolant did you use?
Here is our email address, thank you.
shopservice@bitspower.com.tw