asked in Product related by
I was installing the Bitspower 2-DIMMS RAM Water Cooling Module (DDR5, Single-sided) I ordered from Performance PCs here in the USA on Black Friday (#ORD-112422-4-094). One of the mounting screws (Screw A in the instructions) has a manufacturing defect where there is a tiny piece of metal inside so I cannot screw it together like the other three. Unfortunately Bitspower only included 4 screws (exactly enough) so I can't install my part due to the defective Screw A. How can I get a replacement screw? Really wanted to install this so I'm disappointed to wait some more.

Thanks,

Darien Covelens

1 Answer

answered by (113k points)
Dear Darien Covelens,

Sorry to hear that.
Would you send us the receipt for this product,

And the photo of the broken screws?
We will check and reply to you.

shopservice@bitspower.com.tw

 

 

 

 

 

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