Dear Ricardo,
Sorry to hear that.
Would you send us the receipt and serial number for your kit, and the photo of your system?
You can find the serial number here. I am forwarding it to my USA colleague Inna.
She will check and reply to you.
https://www.bitspower.com/support/find-serial-number
shopservice@bitspower.com.tw
inna@bitspowerusa.com