Hi Stef,
Sorry to hear that.
You can disassemble the pump and check inside around the axis.
Maybe it was blocked.
Yes, when you log in, you can purchase.
We can ship to Europe by FedEx or another express.
Also, we advise you to use distilled water or our coolant as the liquid.
https://shop.bitspower.com/index.php?route=product/product&path=4_8&product_id=7215
https://shop.bitspower.com/index.php?route=product/product&product_id=7443&search=500ml