Hi Daniel,
Sorry to hear that.
We need more information, such as the receipt and photos.
Please log in to our ****** shop and register the product.
Once we receive the repair information, we will reply to you.
Here is the link showing how to register the product.
https://shop.bitspower.com/index.php?route=account/product_register_process
If you have any questions, please don't hesitate to contact us.