do you have any resllers in russia !? or is shipping available!!? if so what's the cost and time delay !?

Question

hello there ,

do you have any resellers in russia !? or shipping plan !? cost and time wise ,

in case of a faulty product bought by shipping what's the procedure to handle that !?

thanks

Answer 1

Dear Customer,

Sorry that we do not have resellers in Russia. But we can ship to Russia by EMS.
Normally, it takes about 5-7 working days. The shipping cost depends on weight.
When you log in and add the product to the shopping cart, you will see the shipping cost.
If the fault is the problem of the product itself, we will cover the fee.
Please refer to our warranty terms below, thank you.

https://shop.bitspower.com/index.php?route=information/information&information_id=11

Answer 2

Shipping Options and Costs:

Shipping costs and delivery times can vary based on the courier service and the weight of your package. Here are some estimated options:

• EMS Parcel Post: Delivery in approximately 14-21 business days, starting from $44.

  Parcel Monkey

• International Priority Express: Delivery in about 6-7 business days, with prices beginning at $72.

  Parcel Monkey

Please note that these are approximate costs and times; actual figures may vary based on the specific details of your order.

Procedure for Faulty Products:

In the event that you receive a faulty product, our return policy allows for returns within 14 days of delivery. To initiate a return:

1. Contact Us: Reach out to our customer service team within 14 days of receiving your order.

2. Provide Details: Share your order number and a description of the issue, including any relevant photos.

3. Return Authorization: Our team will provide you with a return authorization and instructions on how to send the product back.

Once we receive and inspect the returned item, we will process a refund or send a replacement, depending on your preference and stock availability.

Please be aware that return shipping costs are typically the responsibility of the customer, unless the product was damaged during shipping or is defective.If you have further questions or need assistance with a specific order, feel free to contact our customer support team.

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