Fans RGB not working

Question

I bought the following from Microcenter, and not all the fans RGB does not work.  Can I get new fans please:

Bitspower Titan Barebone Computer MSI B650M-A PRO WiFi AMD AM5 microATX Motherboard; Bitspower Titan One Mini 2.0 Tempered Glass microATX Mini Tower Computer Case - White; Lian Li SP850 850 Watt 80 Plus Gold SFX Fully Modular Power Supply

Answer 1

Dear Customer,

Sorry to hear that.
Would you send us the receipt for this kit? And the serial number?
Also please offer us the photos to show the problem, thank you.
We will check and reply to you ASAP.

shopservice@bitspower.com.tw
inna@bitspowerusa.com