Pump not working at all

Question

Here’s the video

I’m not sure what you mean by plugging the pump straight into the power supply

I do have my receipt I bought it 5 days ago

Answer 1

Dear Customer,
 

Sorry that we can not see the video here.

Would you send it and your receipt to below email address?  Thank you.
Did you connect the pump to the motherboard or other power supply?
shopservice@bitspower.com.tw