Product Defective

Question

I purchased 4 DDR5 module (double sided) heat sinks (2x set of 2) on order ID 2024090012 on 03/09/2024. One set is polished, the 2nd set I have is rough, like the forgot to buff them. How do I send them back under warranty for repair?

Answer 1

Dear Patrick,

Sorry to hear that.
Would you send the photos to show the problem?
Here is the email address, thank you.

shopservice@bitspower.com.tw
lily@bitspower.com.tw

Answer 2

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Answer 3

Typically, the seller will send you detailed instructions, which may include a free return shipping label Run 3 and a return address. 

Answer 4

It seems there’s an issue with the product you received, and you’re looking to return it under warranty. For return or warranty inquiries, it’s best to reach out directly to customer support for guidance on how to proceed. While the link you provided is focused on queen ants and ant colonies, they should be able to help you with the specific return process for your DDR5 heat sinks.