Over tighten acryl block from factory

Question

Hello,

I bought this 2-dimm waterblock in june from your .tw online shop with order ID #2024060038 I haven't have time to install it until now, but upon closer inspection it seems it has been over tightened from factory and 4 out of 5 screw holes has these micro cracks in the acryl piece.

Is this solvable with support or do I just need to accept my lose as time has passed this long :(

Answer 1

Hi Kasper,

Sorry to hear that.
Would you send the photos to the following email address?
We will check and reply to you ASAP.
No worries, the water block comes with a 1-year warranty.

Answer 2

The issue of water blocks with small cracks due to over-tightening from the factory raises concerns about warranty support. Users are encouraged to submit photos for review, like finding a basket random of solutions in customer service.