asked in Technical problem by

I noticed that the LED's are very dim. So dim that I'm pretty sure they are defective (the product pictures show a very different illumination). I have validated the connection multiple times and also the software settings for brightness and everything appears to be correct. Is it possible to get a replacement on just the LED RGB strip? 

Images of the illumination can be found here: https://imgur.com/a/HMCwRJi

Model: BP-WBMMZ370GLG

1 Answer

answered by (107k points)
Dear JT,

We will check about the stocked LED and reply you. Would you send us the receipt of this block?

 

 

 

 

 

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