Why wont my Notos O120 PWM fans change colors?

Question

I have my fans on and they light up, but the controller buttons don't do anything with any of the fans plugged into it. I have Aura Sync motherboard and I have Razer Synapse, both of which the fans say are compatible. I cannot change the colors or anything about these fans.

Answer 1

Hello John,

It seems that the RGB controller is not compatible with your motherboard.
So please connect the RGB strip of the fan directly to your motherboard.

If Razer Synapse can be used on your motherboard, our fan will be compatible too.
This is the video to show how to connect the fan to the motherboard.
Any question, feel free to contact us.
https://www.facebook.com/bitspower.lily/videos/1532063720319323