Hello John,
It seems that the RGB controller is not compatible with your motherboard.
So please connect the RGB strip of the fan directly to your motherboard.
If Razer Synapse can be used on your motherboard, our fan will be compatible too.
This is the video to show how to connect the fan to the motherboard.
Any question, feel free to contact us.
https://www.facebook.com/bitspower.lily/videos/1532063720319323